It’s possible in Teamleader Focus to directly track time on a ticket. Follow the instructions below to discover how:

1. Go to the ticket you want to track time on.
   Note for tickets linked to projects: You can also add time tracking to your project via a ticket, but you can only do that via a task linked to your ticket. Read more about that here.

2. Click on the three dots next to the ticket number.

3. Click on Track time on ticket.

4. Fill in a description and save the time tracking.

5. A new row ‘Time Tracking’ will appear in the ticket properties:
   
   

6. You can also export this information to Excel if you follow these steps:

   • Go to your Timesheets.

   • Click on Export in the top right hand corner.

   • Choose View report (Excel).

   • Choose your period.

   • Click on View.

   • In the Excel file you’ll see a column ‘Ticket’ containing the ticket ID.
     
     

If you're interested in tracking time on a ticket using a linked task, you can read this article.