It’s possible in Teamleader Focus to directly track time on a ticket. Follow the instructions below to discover how:
Go to the ticket you want to track time on.
Click on the plus icon in the top right hand corner.
Click on Time Tracking.
Fill in a description and save the time tracking.
A new row ‘Time Tracking’ will appear in the ticket properties:
You can also export this information to Excel if you follow these steps:
Go to your Timesheets.
Click on Export in the top right hand corner.
Choose View report (Excel).
Choose your period.
Click on View.
In the Excel file you’ll see a column ‘Ticket’ containing the ticket ID.
If you're interested in tracking time on a ticket using a linked task, you can read this article.