If you pay by credit card, your bank can dispute the charged amount. This means the validity of a transaction that was registered to the account has been questioned. A couple of reasons for a dispute can be:
- Unauthorized charges
- Double charges
- Billing errors
- Expired card
In case of a dispute, you will receive an email from our invoicing department with the request to update your credit card details. You can for example add a different credit card via your licence page. Afterwards, we will try to charge your card again.
If you have more questions regarding your invoices from Teamleader Focus, feel free to send an email to firstname.lastname@example.org.