• What stats are necessary?
  • Do you want to invoice the time spent?

In Teamleader Focus, it is possible to track time on a ticket and also invoice it to your customer. This way, it is easy to keep the overview of the workload per email. However, Teamleader Focus also offers different ways of reporting on tickets: shared inbox stats and segments on ticket level.

You are now all set for shared inbox. Check here for all articles on how to get started with Teamleader Focus.