The ticketing system has 5 default statuses to assign to tickets. These are:

  • 'New'
  • 'Open'
  • 'Waiting for customer'
  • 'Escalated to third party'
  • 'Closed'

You can add extra statuses that apply better to your way of working:

  1. Navigate to 'Settings' > 'Tickets' and click the 'plus' sign.
  2. Give your new status a name.
  3. Click on “Save”.

You will now see your new status appear in the drop-down list next to 'Status' when you edit a ticket.