The ticketing system has 5 default statuses to assign to tickets. These are:
- 'Waiting for customer'
- 'Escalated to third party'
You can add extra statuses that apply better to your way of working:
- Navigate to Settings > Tickets > Custom statuses for tickets > click the plus sign.
- Give your new status a name.
- Click on “Save”.
You will now see your new status appear in the drop-down list next to 'Status' when you edit a ticket.