There are support questions that will keep coming up. In that case it might be useful to create a standard reply for recurring questions.
Navigate to 'Settings' and click on 'Shared inbox'.
Click on the “+” symbol next to “Reply templates”
Give your template a name and write your email content. Note that you can enter variables.
Click 'Save'.
Answers that are created here will be available as a template when replying to a ticket.