Tilly is our 24/7 support chatbot for Teamleader Focus and can answer most of your questions. This article explains where to find Tilly in the support centre and in Teamleader Focus, how to get the most helpful answer, and how to reach a person when you need one.
How do I ask Tilly a question in the support centre?
Note: Is this your first time using Tilly, or have you recently cleared your cookies and cache? Then ask your (first) question in Teamleader Focus instead. This lets Tilly recognise you and know which features are available in your account. Tilly can still help you in the support centre without this, but its answers won’t be tailored to your account.
You can ask Tilly a question from any page of the support centre.
Click Tilly’s icon in the bottom right corner of the page.
Click on ‘Ask a question’
Type your question and press Enter. Tilly usually replies within a few seconds.
How do I ask Tilly a question from inside Teamleader Focus?
Working in Teamleader Focus? You can reach Tilly without leaving your account.
Click the question mark in the upper right corner.
Select Support.
Ask your question. Tilly replies in the same chat window, usually within a few seconds.
Tip: Use this link to open Tilly in Teamleader Focus directly.
You can find your earlier conversations with Tilly under the question mark > Support > Messages.
How do I get the best answer from Tilly?
The clearer and more specific your question, the better Tilly's answer.
Ask one thing at a time. You can always ask follow-up questions.
Name the feature. "How do I send a quotation from a deal?" works better than "How do I send this?"
Share the details. Include any error message and tell Tilly what you’ve already tried.
Write in your own language. Tilly understands Dutch, French, German, Spanish, Italian and English, and replies in the language you write in.
Need a person?
If Tilly can’t answer your question, or you’d rather talk to a person, ask Tilly to connect you with our support team. You can add a screenshot or file using the paperclip icon in the chat. The more details you share, the faster we can help.